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Help & FAQ

Quick answers to common questions. Can't find what you need? Get in touch.

How do I get started?

Download Syncra from the Google Play Store, tap Create account, and follow the quick setup (your trade, logo and banking details). You can also sign up on this website. Your first 30 days are free — no card needed.

Do I need a credit card for the free trial?

No. The 30-day trial requires no payment details. You only add a card when you choose to subscribe at the end of the trial — and that happens securely on our website.

How much does Syncra cost?

One plan, priced per person — there are no feature tiers, so everyone gets everything.

• R249 / user / month — the full app: unlimited quotes, jobs & invoices, WhatsApp, PDFs, offline mode, custom branding, advanced analytics and saved assemblies.
• R99 / technician / month — for the crew on site: their schedule and their job cards, nothing else to get in the way.
• Annual billing — pay for 10 months and get 12 (save 17%).

Web portal access is included in the plan and is coming soon.

What happens if I add someone mid-month?

You only pay for the days they actually use. If your billing date is the 1st and you add a technician on 15 August, you're charged R99 × 17/31 = R54.29 for the rest of that month. That amount isn't taken straight away — it's added to your next payment on 1 September, so you'd pay R54.29 on top of your new monthly total, and the normal amount from October onwards.

Removing someone works the other way: your monthly amount drops from the next payment. There's no refund for the part of the month already paid for.

Can I choose which day I'm charged?

Yes. In the app go to Settings → Subscription & Billing and tap your billing day. You can pick any day from the 1st to the 28th — we cap it at the 28th so your billing date never skips a short February. The change applies from your next payment onwards.

How do I add my team?

In the app, go to Settings → Team Members, enter your colleague's email and/or WhatsApp number, pick their role, and send the invite. They'll receive their login details by email or WhatsApp, download the app, and set their own password on first sign-in. Each person you add is a seat on your plan — R249 for a full user, R99 for a technician.

How do team members log in?

With the email or phone number you invited them on, plus the temporary password from their invite. They'll be prompted to set a permanent password the first time they open the app.

I forgot my password

On the sign-in screen, tap Forgot password and enter your email. We'll send a reset link that's valid for one hour.

Does Syncra work offline?

Yes. Syncra is offline-first — you can create quotes, jobs and invoices without signal, and everything syncs automatically when you're back online.

How do I change or cancel my subscription?

Manage your plan on our website (there's a link in Settings → Subscription & Billing in the app). Cancellations take effect at the end of your current paid period, and you can export your data at any time.