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Terms of Service

Last updated: 19 June 2026

These Terms of Service ("Terms") govern your use of the Syncra mobile app and website ("Syncra", "the Service"), a product of CoastalTechSolutions ("we", "us"). By creating an account or using Syncra, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility & accounts

• You must be 18 or older and able to enter a binding agreement.
• The person who creates an organisation is its account owner and is responsible for the account, its billing, and the team members they invite.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.

2. The Service

Syncra helps contractors create quotes, schedule jobs, manage customers, and send invoices. Features vary by plan. We may add, change, or remove features over time. The Service is provided on an "as is" and "as available" basis.

3. Free trial

New organisations start with a 30-day free trial, with no payment details required. At the end of the trial you must subscribe to a paid plan to keep using Syncra. If you do not subscribe, your access will be limited after a short grace period, but you will still be able to export your data.

4. Subscriptions, billing & recurring payments

• Prices — Syncra is a single plan billed per user: R249 per full user per month and R99 per technician per month, in South African Rand. Annual billing is charged at ten times the monthly rate (two months free). Prices may change on notice.
• Billing date — you are charged on the same day each period, which you can set in the app (1st to 28th). A change applies from your next payment onwards.
• Adding and removing people — seats added part-way through a period are charged pro-rata for the remaining days, and that amount is added to your next payment rather than taken immediately. Removing someone reduces your amount from the next payment; no refund is due for the part of the period already paid for.
• Recurring billing — paid subscriptions are billed monthly or annually, as you choose, and automatically renew via our payment provider (PayFast) until you cancel. By subscribing you authorise us to charge your chosen payment method on each billing date (a recurring-debit mandate).
• Cancellation & refunds — you may cancel at any time. Cancellation takes effect at the end of your current paid period; you keep access until then. We do not provide pro-rata refunds for partial billing periods. Full details are in our Refund & Cancellation Policy.
• Failed payments — if a payment fails we will retry and notify you. After a grace period of about 7 days, access may be suspended until payment succeeds.
• Purchases are made on our website, not inside the app.

5. Acceptable use

You agree not to misuse the Service, including: breaking the law; infringing others' rights; uploading malware; attempting to gain unauthorised access; reselling the Service; or using it to send spam or unlawful communications. We may suspend or terminate accounts that breach these Terms.

6. Your data & customer data

You retain ownership of the data you put into Syncra. You are responsible for the accuracy and lawfulness of the customer information you store, and for having a lawful basis to process it under POPIA. Our handling of personal information is described in our Privacy Policy. You can export your data at any time.

7. Intellectual property

Syncra, its branding, and software are owned by CoastalTechSolutions. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. You may not copy, reverse-engineer, or resell the Service.

8. Disclaimers & liability

To the extent permitted by law, the Service is provided without warranties of any kind. We are not liable for indirect or consequential losses, or for loss of profits or data, arising from your use of the Service. Nothing in these Terms limits liability that cannot be excluded by law (including under the Consumer Protection Act).

9. Termination

You may stop using Syncra and cancel at any time. We may suspend or terminate the Service for breach of these Terms or non-payment. On termination, your right to use the Service ends; we retain your data for a limited period (see the Privacy Policy) so you can re-instate or export, after which it may be deleted.

10. Changes to these Terms

We may update these Terms from time to time. We'll post the updated version here and, for material changes, notify account owners. Continued use after changes means you accept them.

11. Governing law

These Terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction.

12. Contact