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Delete Your Account & Data

Last updated: 14 July 2026

This page explains how to delete your Syncra account (a product of CoastalTechSolutions) and the data associated with it, or to delete specific data without closing your account. It forms part of our Privacy Policy.

How to request account deletion

To permanently delete your Syncra account and its data:

1. Email info@coastaltechsolutions.co.za from the email address on your Syncra account.
2. Use the subject line "Delete my account" and include your business (organisation) name.
3. We verify that you own the account, then process the deletion. Deletion is completed within 30 days, and we email you to confirm.

You may also start this request in the app under Settings → Data & Privacy.

What is deleted

When your account is deleted, we permanently remove or irreversibly anonymise the personal and business data you created in Syncra, including:

• Your account and user profile (name, email address, phone number, password).
• Your organisation details, logo and branding, and banking details.
• Your customers, quotes, jobs, job photos and notes, and any team members you invited.

What is kept, and for how long

Some financial records — invoices, payment records and related tax information — are retained in a restricted form for up to 5 years where we are required to keep them under South African law (for example the Tax Administration Act and POPIA record-keeping obligations). These records are not used for any other purpose and are permanently deleted once the retention period ends.

Delete some data without closing your account

You don't have to delete your whole account to remove specific information:

• In the app: you can delete or archive individual customers, quotes, jobs and invoices directly.
• By request: email info@coastaltechsolutions.co.za from your account email describing exactly what you'd like removed (for example a specific customer or job photos), and we'll action it within 30 days, subject to the legal retention above.

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